Egypt - The Egyptian Consumer Protection Agency (CPA) has agreed with Cable Network Egypt (CNE) to refund subscribers due to a breach of contract from the side of CNE

The CPA received many complaints that the CNE, the leading TV cable compnay in the region, has failed to broadcast sport channels, displaying at the time the matches of the Confederation of African Football (CAF) to its subscribers which contradicted with the contract signed in this regard.

The CPA held a number of meetings with CNE and agreed that CNE will whether reimburse the subscribers the dues for their subscription of the sport channel package or provide them with a three month free renewal for their basic package. CNE allocated a temporary hotline to handle these complaints.

That consumer compensation was cosidered a cornerstone in the Egyptian and Middle Eastern market place which led to similar practices from different countries in the region to call and enforce such consumer redress.