Canada - Court Orders $500,000 Administrative Monetary Penalty in Rogers-Chatr Matter

The Ontario Superior Court of Justice issued its decision concerning penalties in the Rogers-Chatr matter on February 21, 2014.

In its decision, the Court rejected Rogers’ argument that it had exercised due diligence prior to making performance claims about the dropped call rates for its Chatr brand mobile wireless services, and ordered Rogers to pay an administrative monetary penalty of $500,000. The Court concluded that it was not necessary to impose an order against Rogers prohibiting it from engaging in similar conduct in the future.

On August 19, 2013, the Court dismissed the misleading advertising portion of the Competition Bureau's deceptive marketing practices case against Rogers. However, the Bureau successfully argued that Rogers had contravened the requirement to conduct adequate and proper testing prior to making a claim about the performance of a product.

Read the press release.